Mailbox Importer
Emails imported via Mailbox Importer will not open natively in the Unity Client
ResolutionThere is currently no way to view .eml or .msg files natively in the Unity or Web Clients. This functionality has been requested with SCR# 204684 and was completed for OnBase 17. The resolution used in the case was to use the 'Store Email ...
Does Mailbox Importer support shared mailboxes?
ResolutionHyland doesn't support/recommend using a shared mailbox for importing purposes
Mailbox importer is importing all unread emails from the configured mailbox even though rules are created
It is expected functionality to import all emails from a configured mailbox with Mailbox Importer. If rules are not configured to index documents then they will be indexed to SYS Unidentified Emails. There currently is an SCR 201359 to "create a ...
About the retryCount setting for MailBox Importer
Resolution retryCount setting for MailBox Importer, available in OnBase 18.0.1.72 and higher, is used to determine the number of import attempts per email that Mailbox Importer will make after first attempt failed. For example, if retryCount="4", the ...
"Failed to Connect to the Mail Server info for account" error when Mailbox Importer attempts to poll a Gmail inbox
Description When Mailbox Importer attempts to poll a Gmail inbox it appears that no emails were found and the following error is listed in the Diagnostic Console: Failed to Connect to the Mail Server info for account 'TMS - OnBase Off Phone'. ...
Mailbox Importer has stopped working
DescriptionMailbox Importer has stopped working. [3/27/2019 1:11:09 PM] No configured accounts were found. Please check configuration to verify account settings are correct. ResolutionAfter revoking the Encryption Key, Starting the service to create ...
Mailbox Importer is importing emails, but not attachments
DescriptionMailbox Importer is importing emails, but not attachments. ResolutionAttachments were not being imported because a Document Type was not defined for the "Attachment Default Document Type" setting. After defining a Document Type, ...
Mailbox Importer seems to be the cause of AppServer application pool crashes
DescriptionMailbox Importer (MBI) seems to be the cause of AppServer application pool crashes. Issue randomly started occurring today. The AppServer used for MBI, which is a separate AppServer then the AppServer used for rest of OnBase Solution, but ...