retryCount setting for MailBox Importer, available in OnBase 18.0.1.72 and higher, is used to determine the number of import attempts per email that Mailbox Importer will make after first attempt failed.
For example, if retryCount="4", the maximum number of import attempts will be 5.
This is an optional (hidden) setting, and is not included in the MailBox Importer configuration file by default. To add and configure this setting, open the Hyland.MailboxImporter.exe.config file in a text editor, and then add the retryCount setting to the Hyland.MailBoxImporter section. For example:
<Hyland.MailboxImporter UserName="<service_name>" Password="<password>" traceEnabled="true" traceLevel="Trace" retryCount="1" />
See the MailBox Importer Reference Guide for more information.
Note: If the MailBox Importer service is restarted, the counter will reset and the program will attempt to import the emails again until the retryCount value is reached.