Mailbox Importer has stopped working

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• About the retryCount setting for MailBox Importer

  Resolution retryCount setting for MailBox Importer, available in OnBase 18.0.1.72 and higher, is used to determine the number of import attempts per email that Mailbox Importer will make after first attempt failed. For example, if retryCount="4", the ...

• Mailbox Importer is importing emails, but not attachments

  DescriptionMailbox Importer is importing emails, but not attachments. ResolutionAttachments were not being imported because a Document Type was not defined for the "Attachment Default Document Type" setting. After defining a Document Type, ...

• Mailbox importer is importing all unread emails from the configured mailbox even though rules are created

  It is expected functionality to import all emails from a configured mailbox with Mailbox Importer. If rules are not configured to index documents then they will be indexed to SYS Unidentified Emails. There currently is an SCR 201359 to "create a ...

• Does Mailbox Importer support shared mailboxes?

  ResolutionHyland doesn't support/recommend using a shared mailbox for importing purposes

• Mailbox Importer seems to be the cause of AppServer application pool crashes

  DescriptionMailbox Importer (MBI) seems to be the cause of AppServer application pool crashes. Issue randomly started occurring today. The AppServer used for MBI, which is a separate AppServer then the AppServer used for rest of OnBase Solution, but ...