Mailbox Importer is importing emails, but not attachments

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• Mailbox importer is importing all unread emails from the configured mailbox even though rules are created

  It is expected functionality to import all emails from a configured mailbox with Mailbox Importer. If rules are not configured to index documents then they will be indexed to SYS Unidentified Emails. There currently is an SCR 201359 to "create a ...

• About the retryCount setting for MailBox Importer

  Resolution retryCount setting for MailBox Importer, available in OnBase 18.0.1.72 and higher, is used to determine the number of import attempts per email that Mailbox Importer will make after first attempt failed. For example, if retryCount="4", the ...

• Emails imported via Mailbox Importer will not open natively in the Unity Client

  ResolutionThere is currently no way to view .eml or .msg files natively in the Unity or Web Clients. This functionality has been requested with SCR# 204684 and was completed for OnBase 17. The resolution used in the case was to use the 'Store Email ...

• Does Mailbox Importer support shared mailboxes?

  ResolutionHyland doesn't support/recommend using a shared mailbox for importing purposes

• Mailbox Importer has stopped working

  DescriptionMailbox Importer has stopped working. [3/27/2019 1:11:09 PM] No configured accounts were found. Please check configuration to verify account settings are correct. ResolutionAfter revoking the Encryption Key, Starting the service to create ...