Mailbox Importer is not archiving documents after moving the Mailbox Importer service to a new workstation

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• Mailbox Importer has stopped working

  DescriptionMailbox Importer has stopped working. [3/27/2019 1:11:09 PM] No configured accounts were found. Please check configuration to verify account settings are correct. ResolutionAfter revoking the Encryption Key, Starting the service to create ...

• About the retryCount setting for MailBox Importer

  Resolution retryCount setting for MailBox Importer, available in OnBase 18.0.1.72 and higher, is used to determine the number of import attempts per email that Mailbox Importer will make after first attempt failed. For example, if retryCount="4", the ...

• Mailbox Importer seems to be the cause of AppServer application pool crashes

  DescriptionMailbox Importer (MBI) seems to be the cause of AppServer application pool crashes. Issue randomly started occurring today. The AppServer used for MBI, which is a separate AppServer then the AppServer used for rest of OnBase Solution, but ...

• "Failed to Connect to the Mail Server info for account" error when Mailbox Importer attempts to poll a Gmail inbox

  Description When Mailbox Importer attempts to poll a Gmail inbox it appears that no emails were found and the following error is listed in the Diagnostic Console: Failed to Connect to the Mail Server info for account 'TMS - OnBase Off Phone'. ...

• Mailbox importer is importing all unread emails from the configured mailbox even though rules are created

  It is expected functionality to import all emails from a configured mailbox with Mailbox Importer. If rules are not configured to index documents then they will be indexed to SYS Unidentified Emails. There currently is an SCR 201359 to "create a ...