OnBase: Blank screen when attempting to view Epic Documents in Web Client after installing Web Server
Description
After a new installation of Web Server, when attempting to view documents from Epic in OnBase Web Client, a blank screen is presented:
Additionally, when attempting to view the document directly through Epic Media Manager, a blank screen is also presented:
Resolution
This issue occurs due to missing role services and features on the application server.
To resolve this issue, ensure that the necessary components are installed. Do the following:
- Run the Add Roles and Features Wizard in Windows Server Manager to install IIS and ASP.NET.
- When prompted to select role services, select the following:
- Static Content
- Default Document
- ASP.NET
- .NET Extensibility
- ISAPI Extensions
- ISAPI Filters
- Request Filtering
- IIS Management Console
- Windows Authentication (if using Active Directory)
Note: Ensure that the Dynamic Content Compression feature is not installed. This feature interferes with the XML sent between the Web Server and other servers or applications, and it should not be installed or enabled on the Web Server.
- Proceed through the Wizard to complete the installation.
See the Installation Order section of the Web Server 23.1 Reference Guide for more information.
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