After changing a user name in Active Directory, the user is unable to login to the OnBase Web Client

• Related Articles

• OnBase Reference Guide

  OnBase Reference Guide MRG

• New users unable to log into client

  DescriptionOnBase is being rolled out to a new department. The Thick Client was installed on workstations and the appropriate Active Directory group was added to their user IDs. When trying to log into OnBase Client, three are getting the error ...

• OnBase: Blank screen when attempting to view Epic Documents in Web Client after installing Web Server

  Description After a new installation of Web Server, when attempting to view documents from Epic in OnBase Web Client, a blank screen is presented: Additionally, when attempting to view the document directly through Epic Media Manager, a blank screen ...

• OnBase: Logins from Web Client are logged as Core Services instead of HTML Web Client in the hsi.securitylog file when using IdP authentication

  Description When a user logs into the Web Client using IdP authentication, the event logged in the hsi.securitylog file is Core Services instead of HTML Web Client. The event is logged as HTML Web Client when using authentication other than IdP, such ...

• User prompted to authenticate again when switching between Unity Forms in the Combined Viewer in Web Client

  Description When switching between Unity Forms in Combined Viewer within the Web Client, it disconnects the session, and the user is prompted to authenticate again to view another Unity Form. Resolution This occurs due to a known issue (QC-5033). To ...