DescriptionPeriodically getting reports of user's OnBase accounts getting locked. These accounts are mainly used with an API integration, but every now and then the integration fails due to the account being locked. Would like to know what is locking ...
We have seen this issue in Technical Support where a users account was renamed in Active Directory and then they are no longer able to login to OnBase via the Web Client. The reason for this issue is that the old user account was cache on the Web ...
Description When Mailbox Importer attempts to poll a Gmail inbox it appears that no emails were found and the following error is listed in the Diagnostic Console: Failed to Connect to the Mail Server info for account 'TMS - OnBase Off Phone'. ...
There is nothing that needs to be done in the OnBase software for time changes. The software relies on the server's system environment/locale settings for displaying times. Where necessary, the software writes times in UTC in the database, and ...