User accounts are getting locked in OnBase

• Related Articles

• OnBase Reference Guide

  OnBase Reference Guide MRG

• ERROR: "Cannot lock document 'xxx' because it is already locked from another user 'xxx'" when attempting to run a workflow

  Behavior: When attempting to run a workflow, it stops with the following error message within the workflow history: "Cannot lock document 'xxx' because it is already locked from another user 'xxx'" Answer: This behavior occurs when the workflow ...

• After changing a user name in Active Directory, the user is unable to login to the OnBase Web Client

  We have seen this issue in Technical Support where a users account was renamed in Active Directory and then they are no longer able to login to OnBase via the Web Client. The reason for this issue is that the old user account was cache on the Web ...

• Does OnBase automatically adjust for Daylight Savings Time (DST)?

  There is nothing that needs to be done in the OnBase software for time changes. The software relies on the server's system environment/locale settings for displaying times. Where necessary, the software writes times in UTC in the database, and ...

• Some users are unable to access "Network Security" settings in OnBase Configuration

  The "Network Security" settings are made available in OnBase Configuration when OnBase Configuration is accessed with a shortcut that has the -ROMANZO switch. Per the "-ROMANZO" section of the Command Line Switches MRG: "This switch is used for ...