Related Articles
OnBase Reference Guide
OnBase Reference Guide MRG
OnBase: Unable to jump to a page using the page number input box when a PDF is opened with PDFPop link
Description In the Web Client, when opening a PDF using a PDFpop link, the page number textbox cannot be modified, making it impossible to jump to a specific page. Resolution This occurs due to a known issue (NILE-3203). To resolve this issue, ...
OnBase: PDF documents fail to load in the Web Client after upgrading to version 25.1.3.1000 or higher
Description After upgrading to OnBase 25.1.3.1000 or higher, PDFs Documents does not load in the OnBase Web Client. Instead, only the gray loading screen is displayed, and the thumbnail appears with a red X. The following screenshot demonstrates the ...
User accounts are getting locked in OnBase
DescriptionPeriodically getting reports of user's OnBase accounts getting locked. These accounts are mainly used with an API integration, but every now and then the integration fails due to the account being locked. Would like to know what is locking ...
Does OnBase automatically adjust for Daylight Savings Time (DST)?
There is nothing that needs to be done in the OnBase software for time changes. The software relies on the server's system environment/locale settings for displaying times. Where necessary, the software writes times in UTC in the database, and ...